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eGain Benelux
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Who
We Are
eGain is a leading provider of customer service
and contact centre software, used by global
enterprises for over a decade. 24 of the 50
largest global companies rely on eGain to
transform their traditional call centres into
profit centres, and extend their competitive
advantage through unmatched customer service.
eGain's software suite, available licensed
or hosted, includes integrated, best-in-class
applications for customer email management,
live web collaboration, virtual agent customer
service, knowledge management, and web self-service.
These robust applications are built on the
eGain Service Management Platform™ (eGain
SMP™), a scalable next-generation framework
that includes end-to-end service process management,
multi-channel, multi-site contact centre management,
a flexible integration approach, and certified
out-of-the-box integrations with leading call
centre and business systems.
Our Customers
eGain has over 800
customers across the globe, including
24 of the 50 largest global corporations.
eGain customers include ABN Amro, BBC, BMW,
BUPA, Cegetel, Credit du Nord, DaimlerChrysler,
Egg, Halifax, HMV, KPN Orange, Lloyds TSB,
Nuon, Old Mutual, Posten, Renault, and Timberland.
Alliances and Affiliates
eGain recognizes the value to our customers
of creating a community of consultants, outsourcers,
and solution and technology providers through
a robust alliance and affiliate program. Through
such a holistic community, we offer our customers
the means to quickly implement a comprehensive
Knowledge-driven eService Solution. eGain
works closely with our Strategic Alliance
Partners across the Benelux region focusing
on providing end-to-end knowledge-driven eService
solutions. Our alliance and affiliate partners
in the Benelux region include:
Tote-m
Tote-m is a product-independent implementation
partner with implementation experience for
eGain knowledge, Knowledge self-service and
eGain Mail.
Voicetec
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Contacting eGain
eGain serves customers worldwide including
Europe, the USA, the Middle East and Africa.
The European headquarters is situated in the
United Kingdom, with offices in Ireland and
Italy. eGain and its subsidiaries have been
operating in Europe since 1990. eGain has
local resellers in the Benelux region. For
more information, please contact us via our
EMEA Headquarters:
eGain Communications BV
Zekeringstraat 17-23
1014 BM Amsterdam
The Netherlands
Phone: +31-20-5708934
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